Shipping & Returns

Da Klinic Trading Policy

Shipping

All products from Da Klinic are sent via Australia Post. Postage is either via Express Post or Registered Post. Once packages have been dispatched customers are issued with a tracking number. All packages can be tracked at http://auspost.com.au/track Please allow 24 hours for the tracking numbers to be uploaded into the Australia Post system.

All purchases qualify for FREE POSTAGE.

International Purchases

Currently Da Klinic only sends products within Australia and New Zealand.  We are however happy to provide a quote for other International Postage.

Returns

For all returns we require original receipts of purchase and the items must be in original condition. Returns will only be accepted within 14 days of the original purchase. To return a product please contact us on (08) 82120028 or info@daklinic.com

Incorrect Sizing

If a customer selects the wrong size we are happy to provide the correct size. The customer will be required to pay for postage of the product back to us, as well as the postage back to them of the alternate size.  Products may be returned in store to avoid postage fees. If the replacement product is not available we will provide a full refund.

Defective Products or Misrepresentation

If the product you receive is defective we will happily replace the product for the correct product or for an un-defective product. Simply post back the original product and a replacement will be sent out. Da Klinic will bear all costs of the return and postage of the defective product. All claims for postage re-imbursement will require a postage receipt.

Payments

Online transactions are currently processed either via ANZ Merchant Gateway or Paypal.  All pricing is in Australian Dollars.