General Information

In-Store Availability

Da Klinic Online gives you access to a much larger range than we can physically hold in our Adelaide store.

While many products shown online are available in-store, selected items are held by our Australian distribution partners and may be dispatched directly from them when ordered.

Products currently available at our Adelaide store will display an “Available In-Store” message on the relevant product page.

If you're planning to visit us for a particular product, size or colour, we recommend checking availability before making the trip. Contact the Da Klinic team on (08) 8212 0028 or via our online contact form and we'll be happy to check it for you.

Warranties & Faulty Products

Many of the products sold by Da Klinic are covered by warranties provided by their manufacturer, brand or Australian distributor. Warranty periods and conditions vary depending on the product and brand.

These warranties are provided in addition to your rights under the Australian Consumer Law.

If you believe a product you have purchased from Da Klinic is faulty, please contact our team on (08) 8212 0028 or via our online contact form. We may ask you to provide photographs, video or further information so we can assess the issue and, where appropriate, liaise with the manufacturer or Australian distributor.

Depending on the nature of the fault and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

Manufacturer warranties and consumer guarantees generally do not cover damage caused by misuse, accidents, neglect, unauthorised modifications, incorrect installation or normal wear and tear where these are the cause of the problem.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Price Match

We want our customers to shop with confidence, so if you find an identical product advertised for less by another Australian retailer, we'll do our best to match the price.

Price Match requests must be made before purchase and cannot be applied retrospectively.

To request a Price Match, contact us by phone or via our online contact form and provide details or a link to the competitor's offer. Once we've verified that the offer meets our Price Match conditions, we'll provide you with instructions to complete your purchase at the matched price.

To Qualify for a Price Match

The competitor's product must:

• Be sold by an Australian retail business.
• Be currently in stock and available for immediate purchase or delivery.
• Be exactly the same product, including brand, model, size, colour and specification.
• Be a new, genuine product.
• Be publicly advertised and available to the general public.
• Have its total delivered price taken into consideration, including any applicable delivery charges.

Price Match Exclusions

Price Match does not apply to:

• Cashback offers, bonuses, bundles, package deals or multi-buy promotions.
• Trade, wholesale, club, membership or other restricted offers.
• One-off special events or private promotional offers.
• Clearance, run-out, seconds, refurbished, ex-demonstration or display products.
• Auction or classified listings.
• Products sold by third-party marketplace sellers.
• Products supplied or shipped directly from overseas retailers or distributors.
• Competitor pricing errors or obvious website errors.

Da Klinic reserves the right to verify the competitor's offer and determine whether it meets the conditions of our Price Match policy.

Pricing Errors

We make every effort to ensure that product information and pricing displayed on the Da Klinic website is accurate. Occasionally, however, a genuine typographical, technical or system error may occur.

If we identify an apparent pricing error before an order has been dispatched, we may temporarily hold the order while we investigate the error and contact you with the available options.

Where permitted by law, this may include giving you the option to proceed at the correct price or cancelling the affected item and providing a full refund of any amount paid.

We may also temporarily remove a product from sale while incorrect pricing information is corrected.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Lay-By

Lay-by is available in-store or by phone.

Our standard lay-by period is 30 days from the date the lay-by commences.

A minimum deposit of 20% of the total purchase price is required when the lay-by is established. For example, a $100 lay-by requires a minimum $20 deposit.

The remaining balance must be paid in full within the agreed 30-day lay-by period before the goods can be collected.

Customers will be provided with details of their lay-by agreement, including the payment period and any applicable termination fee.

Cancelling a Lay-By

You may cancel your lay-by at any time before you receive the goods.

If you cancel your lay-by, amounts already paid will be refunded less any applicable termination fee specified in your lay-by agreement.

Any termination fee charged by Da Klinic will only reflect our reasonable costs associated with the lay-by and will not be used as a penalty for cancellation.

Lay-Bys Not Completed on Time

If your lay-by has not been completed by the agreed due date, we'll attempt to contact you and provide a further 7 days to finalise payment.

If payment is still not received, this may constitute a breach of the lay-by agreement and Da Klinic may cancel the lay-by in accordance with Australian Consumer Law.

Where Da Klinic is entitled to cancel the agreement because of a customer breach, any amounts due to be refunded will be handled in accordance with the terms of the lay-by agreement and Australian Consumer Law.

If Da Klinic cancels a lay-by for reasons other than a breach by the customer, no termination fee will be charged and amounts paid will be refunded as required by law.