Returns
Returns & Exchanges
We want you to be happy with your purchase from Da Klinic. If something isn't quite right, we're here to help.
Change of Mind Returns
We accept change-of-mind returns within 30 days of purchase for an exchange or refund, provided:
- Proof of purchase can be provided.
- The item is unused, unworn and in 100% resaleable condition.
- All original tags, labels, packaging and accessories are included.
- The product has not been altered, assembled, installed or customised.
For footwear, roller skates and inline skates, we recommend trying them on indoors on a clean surface until you're happy with the fit. Products showing signs of wear or use cannot be accepted as a change-of-mind return.
Original delivery charges are not refundable for change-of-mind returns, and customers are responsible for the cost of returning the item to Da Klinic.
Refunds will be processed back to the original payment method.
To arrange a return, please contact us on (08) 8212 0028 or via our online contact form before sending your item back. We'll provide you with return instructions to help us process your return as quickly as possible.
Products can also be returned directly to our Adelaide store.
Incorrect Sizing
Ordered the wrong size? No problem.
If you would like to exchange an item for another size, you are responsible for the cost of returning the original item to Da Klinic. We'll cover the postage cost of sending your first replacement size back to you within Australia.
Alternatively, you can return or exchange the item in-store to avoid return postage costs.
All items must be unused, unworn and in their original resaleable condition with packaging and tags intact.
If your preferred replacement size is unavailable, you can choose another product or receive a refund.
Faulty, Damaged or Incorrectly Described Products
If you believe an item is faulty, damaged or has been incorrectly described, please contact us and we'll work with you to resolve the issue.
We may ask for photographs or other information about the problem before arranging the return.
Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the nature of the problem.
If an item has a major problem, you may be entitled to choose between a replacement or refund. For minor problems, Da Klinic may choose to repair, replace or refund the item as appropriate.
If a product is confirmed to be faulty or incorrectly supplied, Da Klinic will reimburse reasonable return postage costs. Please keep your postage receipt so we can arrange reimbursement.
Faulty products do not need to be returned in their original packaging, and your rights under Australian Consumer Law are not limited to the 30-day change-of-mind period.
When a Change-of-Mind Return May Be Refused
We may refuse a change-of-mind return where:
- Proof of purchase cannot reasonably be provided.
- More than 30 days have passed since purchase.
- The item has been worn, used or damaged after purchase.
- Tags, packaging, accessories or components are missing.
- The product is no longer in resaleable condition.
- The product has been altered, assembled, installed or customised at the customer's request.
These exclusions do not affect your rights where a product is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
Your Australian Consumer Law Rights
Our returns policy is in addition to, and does not exclude or limit, any rights you may have under the Australian Consumer Law.
